The traveller
-
The nature of my work requires me to constantly move, so I need to be able to quickly access the information I need while I am on the move
Internet connection
(2/5)Devices
- laptop
- phone
- tablet
Cyber knowledge
(3/5)
I am rarely in the office as I’m constantly travelling due to the work I do. I look forward to the weekend so I can spend time with family, so I work late to finish admin/paperwork to avoid sacrificing my weekend.
Understanding the interaction
Thoughts, opinions, feelings
- I am exhausted – there’s not enough hours in the day for me to do everything I need to do
- I am stressed and on the weekend I need to take care of my house and my family, I rarely have time to relax
- I am starting to feel burned out, I can’t wait to take a long holiday
Pain points
- Unreliable internet connection
- I can’t get too much work done until I get to my desk
- I end up doing a lot of overtime work
- The agency I work for has old and slow computers, and I have the same poor experience
Want to achieve / get out of interaction
- Be able to review documents on the go
- Be able to do admin on the go
Motivation to use modern workplace?
- Easier to do things on the go, which means less work when they are back at their desk
Modern workplace benefits
- Reduced meeting time with chat functionality
- Saves up to 4 hours a week from collaboration and information sharing
- Can work on documents on the go
Teams reduces the total number and duration of meetings.
Meetings conducted via Teams are more reliable and of very high audio-video quality, resulting in less time spent addressing setup and call-quality issues.
Information workers save time from collaboration and information sharing, specifically around co-authoring and reviewing documents.
User journey
Morning (7am - 11am)
Actions/tasks
- Get to work
- Read emails
- Go to different locations/meetings
- Go back to office/desk
- Try to do work/review docs
Pain points
None
Interactions/tools
- Laptop
- Mobile/tablet
Feeling
-
Overwhelmed - has 200+ emails already
-
Tired – needs a few coffees to make it through the morning
Midday (11am - 1pm)
Actions/tasks
- Read emails
- Go to different locations/meetings
- Go back to office/desk
- Try to do work/review docs
- Get lunch and eat at desk or on way to meeting (when they remember)
Pain points
- Often forgets to eat lunch
Interactions/tools
- Laptop
- Mobile/tablet
Feeling
-
Overwhelmed - can’t seem to catch up on emails
-
Rushed - there’s not enough hours in the day
-
Forgetful - “have I eaten my lunch yet?”
Afternoon (1pm - 6pm)
Actions/tasks
- Read emails
- Go to another location/meeting
- Go back to office/desk
- Print documents to review
- Go pick up children from school
- Take kids to activities/help with homework
- Have a snack
- Start making dinner
Pain points
- Always late to pick up children
Interactions/tools
- Laptop
- Mobile/tablet
- Printer
Feeling
-
Rushed – needs to finish on time to go pickup kids
-
Hungry – didn’t eat lunch or didn’t finish lunch
-
Anxious – there’s still so much work to do
-
Happy to be home with kids
Evening (6pm - 8pm)
Actions/tasks
- Wait for partner to get home
- Have dinner with family
- Prepare children for bed
- Watch the news/TV show
Pain points
None
Interactions/tools
None
Feeling
-
Happy – gets some family time
-
Burned out – there’s so much stuff to do at home
-
Anxious – wants to relax but there’s paperwork waiting to be done
Night (8pm - 11pm)
Actions/tasks
- Do some work
- Finish catching up on emails
- Review documents
- Prepare for work
- Prepare for bed
Pain points
- Can’t relax with partner – needs to work
Interactions/tools
- Laptop
- Printed documents
Feeling
-
Burned out – doesn’t have much time to relax
-
Grateful – partner helps pickup responsibilities
-
In the zone – finally has time to sit down without interruptions and get some work done
-
Anxious – just wants to finish & go to bed